🌟 Our Core Privacy Commitment
At City Mitra (accessible from https://citymitra.app), the privacy of our visitors and citizens is of utmost importance. We do not sell, rent, or trade your personal data. Your AI chat conversations are stored locally on your device browser (using localStorage) and are not monetized or stored in persistent user tracking profiles.
1. Information We Collect
City Mitra is built with a Privacy-by-Design philosophy. You can use our platform anonymously without creating an account.
- Voluntary Form Submissions: When you voluntarily submit a contact inquiry, newsletter signup, or "Request a City" form, we collect the details you provide (such as name, email address, city requested, and inquiry message) solely to respond to your request or notify you when your district goes live.
- Local Browser Storage: We use your browser's local storage to save your selected city, language preference (Hindi/English), and chat history so you can continue your conversations across sessions without logging into an account. You can clear this data anytime by clearing your browser cache.
- Log Files & Anonymous Diagnostics: Like standard web servers, we collect standard non-personally identifiable log information including internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, and click counts to analyze trends and maintain platform security.
2. Google AdSense & Third-Party Advertising Cookies
To keep City Mitra 100% free for all Indian citizens, we partner with third-party advertising networks, including Google AdSense (Publisher ID: ca-pub-5496851328899189).
- Google, as a third-party vendor, uses cookies to serve ads on our site.
- Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our site and/or other sites on the Internet.
- Users may opt out of personalized advertising by visiting Google Ads Settings or by opting out of third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.
3. Cookies and Web Beacons
City Mitra uses cookies to enhance user experience, store visitor preferences, and optimize web page content. You can choose to disable cookies through your individual browser options. Detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.
4. Data Storage & Security
We implement industry-standard SSL/TLS encryption for all data in transit. We do not store sensitive payment data, biometric information, or government identity numbers (Aadhaar, PAN, etc.) on our servers.
5. Third-Party Links & Open Data Sources
City Mitra provides links to official government portals (e.g. kurukshetra.gov.in, india.gov.in). Once you click on an external link, you are subject to the privacy policy of that third-party website. We encourage you to review their privacy policies.
6. Children's Privacy Protection
City Mitra does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you believe your child has provided such information on our website, please contact us immediately and we will promptly remove such records.
7. Compliance with Indian IT Act, GDPR & CCPA
We comply with the Information Technology Act, 2000 of India, the Digital Personal Data Protection Act (DPDPA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). Citizens retain full rights to request deletion of any contact messages submitted to us.
8. Contact Our Privacy Officer
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: privacy@citymitra.app / hello@citymitra.app
- Lead Architect: Ram Wadhwa (Sr Data Engineer)
- Website: https://citymitra.app